Contact information

CONTACT US

We are a small team. One inbox, answered by a person who can actually
sort your problem out.

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EMAIL
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support@clickcraftventures.net

Replies within 1–2 business days, Monday to Friday, 09:00–18:00 CET.
Messages sent at the weekend are answered on Monday.

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⚠ IF SOMETHING IS WRONG RIGHT NOW
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Do not wait for a reply from us.

SKIN OR CIRCULATION — take the strap off. If you have numbness,
tingling, cold or discoloured toes, or a rash, do not put it back on.
Then email us and we will refund you, whatever the date.

YOUR KNEE — get it assessed today, not strapped, if it gives way,
locks or will not straighten, cannot take your weight, swelled up
suddenly, looks misshapen, or is hot and red.

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WHAT TO INCLUDE
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Give us these and we can usually resolve it in one reply:

  • Your order number (format #1234, in your confirmation email)
  • The email address you used at checkout
  • Your measurement around the leg just below the knee, if it is a
    fit question
  • A photo of the strap on your leg, if the fit seems wrong
  • One line on what you need — refund, replacement, or an answer

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PUT THIS IN THE SUBJECT LINE
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  SAFETY #1234          Skin or circulation concern — priority
  FIT #1234             It doesn't sit right — send your measurement
  REFUND #1234          Start a refund
  CANCEL #1234          Cancel an order (before dispatch)
  TRACKING #1234        Tracking not updating
  DAMAGED #1234         Arrived damaged — attach photos
  SIZING                Pre-purchase fit question — no order yet
  QUESTION              Any other pre-purchase question

Anything marked SAFETY goes to the front of the queue.

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BEFORE YOU EMAIL
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These answer most messages we get:

  Fit guide           trystrydestrap.com/pages/fit-guide
  Safe use            trystrydestrap.com/pages/safe-use
  Track your order    trystrydestrap.com/pages/track-order
  FAQ                 trystrydestrap.com/pages/faq
  Returns & refunds   trystrydestrap.com/policies/refund-policy
  Shipping times      trystrydestrap.com/policies/shipping-policy

"It slipped" or "it didn't do anything" is almost always position,
not the product. The fit guide fixes it in a minute: the pad goes in
the soft gap BELOW the kneecap, fitted sitting down with the knee bent
about 30 degrees, snug enough that a finger slides under.

Tracking has not moved for a few days? That is normal while a parcel
crosses a border. Email us if nothing has changed for 10 business days.

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WHAT WE CAN AND CANNOT HELP WITH
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WE CAN HELP WITH:
  • Where to position the strap and how tight it should be
  • Whether your measurement falls inside the adjustment range
  • What the strap is made of, if you have a textile sensitivity
  • Why it might be slipping
  • Orders, tracking, refunds, damaged items

WE CANNOT HELP WITH:
  • Whether this strap is right for a knee condition
  • What is causing your knee pain
  • Whether it is safe for you if you have had knee surgery, a
    ligament or cartilage injury, or any contraindication in our
    Safe Use guide
  • Whether to train on a painful knee
  • Anything that amounts to medical advice

We are not clinicians and we will not pretend to be. For any of the
above please talk to your doctor, physiotherapist or pharmacist. If
they tell you not to use it, email us and we will refund you in full
whether you have opened it or not.

AND TO BE CLEAR: this strap is not claimed to prevent injury, and
wearing one is not a reason to train harder or to train through pain.

PLEASE DO NOT SEND US MEDICAL INFORMATION. We do not keep health data
on customer records. If you send a diagnosis, a scan, a prescription
or a clinical photograph we will use it only to answer you and then
delete it.

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BUSINESS DETAILS
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ClickCraft Ventures

support@clickcraftventures.net

We trade online only. We have no retail counter and no walk-in
address, so please do not send a return to any address you find
online — email us first.

For hygiene reasons we usually do not need worn items back at all.
See our Refund Policy.

VAT / company registration number: [ADD YOURS]

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EU RESPONSIBLE PERSON (GPSR)
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Required for sales to consumers in the European Union under
Regulation (EU) 2023/988:

  [FULL LEGAL NAME]
  [STREET ADDRESS]
  [POSTCODE, CITY, EU MEMBER STATE]
  [EMAIL ADDRESS]

[Fill these from your product documentation before launch and delete
this note.]

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PRODUCT STATUS
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The Stryde Precision Strap is a compression support garment for sport
and everyday wear. It is not a medical device, is not intended to
diagnose, treat, cure or prevent any condition, and is not claimed to
prevent injury.