Refund policy

REFUND, RETURN & CANCELLATION POLICY

Last updated: 26 October 2026
Stryde is operated by ClickCraft Ventures, Verona, Italy.
All enquiries: support@clickcraftventures.net

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1. 30-DAY GUARANTEE
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You have 30 days from the date your order is delivered to request a
refund for any reason.

A strap you have never trained in tells you nothing, so the strap does
not need to be unused. Wear it on real sessions. Normal signs of use
will not void your refund.

To start, email support@clickcraftventures.net with:
  • Your order number
  • Whether you want a REFUND or a REPLACEMENT
  • A photo, if something has failed or your skin has reacted

Do not post anything back before we reply — see section 2.

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2. WORN ITEMS — HOW WE HANDLE HYGIENE
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This strap is worn against the skin, so a returned one cannot be
resold, cleaned and resold, or donated.

  • WORN ITEM, REFUND REQUESTED — we refund you and ask you NOT to
    post it back. Keep it or dispose of it. There is nothing to
    return and no return postage to pay
  • UNWORN ITEM, PACKAGING INTACT — return it if you prefer, but it
    is not necessary. The refund is the same either way
  • FAULTY ITEM — send a photo. We refund or replace and never ask
    for the item back

Please do not post anything to us unless we have specifically asked
and given you an address. Parcels arriving without a return
authorisation cannot be matched to an order.

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3. SAFETY REFUNDS — NO TIME LIMIT
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This is separate from the 30 days and never expires.

We will refund you in full, at any time, if:

  • Your skin reacts to the strap — a rash, broken skin, or marks
    that do not fade
  • You develop numbness, tingling, cold or discoloured toes, or
    increased pain while using it
  • A doctor, surgeon or physiotherapist tells you not to use
    compression
  • You discover after buying that a contraindication in our Safe
    Use guide applies to you — poor circulation, diabetic
    neuropathy, a blood clot, a diagnosed ligament or cartilage
    injury, knee surgery or hardware, or broken skin

Email us and say which applies. We will not ask you to justify it, we
will not ask for the strap back, and there is no deadline.

We would rather take a loss on a strap than have someone keep using
one that is not safe for them.

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4. SIZING AND FIT
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The strap is one size with an adjustable closure covering [RANGE] cm
measured around the leg just below the knee.

  • If you are outside that range, it is covered by the 30-day
    guarantee like any other reason
  • If the adjustment range is wrong for you, we refund rather than
    exchange — there is no second size to send

Please measure before you order. Our fit guide at
trystrydestrap.com/pages/fit-guide takes under a minute, and most
"it didn't work" messages turn out to be position, not size.

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5. WHAT WE CANNOT ACCEPT
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  • Change-of-mind requests made more than 30 days after delivery
    (safety refunds in section 3 have no deadline)
  • Straps damaged by machine washing or tumble drying, contrary to
    the care instructions
  • Straps cut, sewn, re-strapped or otherwise modified
  • Items lost after we delivered to the address you supplied
  • Orders abandoned at customs or refused because duty was unpaid

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6. WHO PAYS RETURN POSTAGE
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In most cases there is nothing to post, so nobody pays.

Where we do need an item back:
  • WE PAY if it is faulty, damaged in transit, or not what you
    ordered
  • YOU PAY if you have changed your mind and we have asked for it
    back

We never charge a restocking fee.

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7. HOW REFUNDS ARE PAID
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Refunds are issued to the original payment method only. We cannot
refund to a different card, account or person.

  • We process the refund within 2 business days of approving it
  • Your bank or card issuer then takes 3 to 10 business days to
    post it to your statement
  • Original shipping charges are refunded in full on faulty or
    incorrect items

If 10 business days pass after our confirmation email and you still
see nothing, email us with your order number and we will send proof
of refund for your bank.

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8. YOUR STATUTORY RIGHTS — EU, EEA & UK
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Nothing in this policy reduces the rights you have by law. Where our
terms and the law differ, the law wins.

RIGHT OF WITHDRAWAL — 14 DAYS
If you are a consumer in the EU, EEA or UK you may withdraw from the
contract within 14 days of receiving the goods, without giving any
reason. Tell us by any clear statement — email is enough — or use the
model form in section 11.

  • We refund within 14 days of being told, and refund the price plus
    the cost of standard outbound delivery
  • On a statutory withdrawal, return postage is normally yours. For
    hygiene reasons we will usually waive the return entirely on
    this product and refund without it
  • We may reduce the refund for handling beyond what is needed to
    examine the goods

Our 30-day guarantee in section 1 is more generous and applies in
addition to it.

LEGAL GUARANTEE OF CONFORMITY — 2 YEARS
Under EU Directive 2019/771 and, in the UK, the Consumer Rights Act
2015, goods must match their description and be fit for purpose. If
they are not, you are entitled to repair, replacement, a price
reduction or a refund. In the EU this right lasts two years from
delivery, free of charge, and is separate from anything we offer
voluntarily.

Italian consumers may also use the ODR platform at
ec.europa.eu/consumers/odr

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9. ORDER CANCELLATION
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BEFORE DISPATCH — we cancel and refund in full. We usually dispatch
within 24 hours on business days, so email as soon as you can and put
CANCEL plus your order number in the subject line.

AFTER DISPATCH — we cannot recall a parcel in transit. Refuse delivery
or accept it and refund under section 1.

CANCELLED BY US — we may cancel and refund in full if stock runs out,
if a price was listed in error, if we cannot ship to your address, or
if we believe an order is fraudulent. You will be told by email the
same day.

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10. LOST, DELAYED AND DAMAGED PARCELS
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NOT ARRIVED: if tracking has not updated for 10 business days, email
us and we will open a carrier investigation. If the parcel is
confirmed lost we replace or refund — your choice.

DAMAGED IN TRANSIT: photograph the packaging and the strap within 48
hours of delivery and email us. We replace at no cost.

WRONG ADDRESS: if a parcel is returned because the address you gave
was incomplete or wrong, we refund the item price less the actual
shipping cost incurred, or re-ship once you pay postage again.

MARKED DELIVERED BUT MISSING: contact us within 7 days. We will
request the carrier's proof of delivery. We cannot refund a parcel
confirmed delivered to the address you supplied, but we will help you
pursue the carrier.

CUSTOMS: we cannot refund import duties or taxes charged by your
country, and an order abandoned at customs is not refundable.

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11. MODEL WITHDRAWAL FORM (EU / UK)
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Complete and return this form only if you wish to withdraw from the
contract. You are not obliged to use it.

  To: ClickCraft Ventures, support@clickcraftventures.net

  I hereby give notice that I withdraw from my contract of sale of
  the following goods:

  Ordered on / received on: ______________________
  Order number: __________________________________
  Name: __________________________________________
  Address: _______________________________________
  Signature (only if sent on paper): _____________
  Date: __________________________________________

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12. CONTACT
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ClickCraft Ventures
Verona, Italy
support@clickcraftventures.net
Replies within 1–2 business days, Monday to Friday